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Frequently Asked Questions.
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- Who can use Tax Chopper?
- Does Tax Chopper support my browser?
- I can't finish my tax in one visit, can I save the data and come back later?
- If I am just trying out Tax Chopper, will I be charged if I click some button by mistake?
- After I had downloaded my tax return, I found some mistakes, do I have to pay again for the second calculation / download?
- When I click Tax Return Files in Tax Chopper, will my return be generated and sent to CRA automatically?
- How do I use NETFILE?
- I am extremely concerned about my privacy. After I have finished my tax return with TaxChopper, can I remove my information completely from your server?
- What is the exact price of your product? I am afraid of hidden costs.
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1. Who can use Tax Chopper?
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Most Canadian taxpayers can use Tax Chopper to prepare their returns.
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First, if you are eligible to use CRA’s NETFILE, then you can use Tax Chopper.
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Second, even if you are not eligible to use NETFILE because you are a newcomer to Canada, you are a first time tax filer or
you do not have a Social Insurance Number or the number starts with zero, you can still use Tax Chopper.
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The restrictions of NETFILE are listed at CRA’s website.
If the only thing you want from a tax software is NETFILE, then make
sure you can use NETFILE. You also have to use a NETFILE supported browser.
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You can use Tax Chopper to prepare a tax return for any year since 2002. However, CRA's NETFILE service accepts current tax year (2009)
returns only. For tax returns of 2008 and earlier, you will have to mail a paper return, along with the necessary supporting documents.
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2. Does Tax Chopper support my browser?
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Tax Chopper supports all major browsers in MS Windows, Mac OS, Linux and Unix, we have tested the following:
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On Microsoft Windows, including Windows 95, 98, Me, 2000, XP and Vista, we support Internet Explorer, Netscape and FireFox / Mozilla;
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On Mac OS, we support Safari, Netscape, FireFox, Opera and OmniWeb;
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On Linux / Unix, we support Opera, Mozilla, Konqueror and Firefox.
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3. I can’t finish my tax in one visit, can I save the data and come back later?
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YES. Whatever information you have entered is saved in our secure servers and you can access it at any time you want.
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Furthermore, you can use different computers, different platforms or browsers to access the same account.
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There is no expiration date for your account. It is always there unless you remove it.
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4. If I am just trying out Tax Chopper, will I be charged if I click some button by mistake?
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No.
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You will be charged only if you are explicitly asked to pay, you are willing to pay, you have entered your credit
card information and have confirmed the payment.
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So you can feel free to try anything in Tax Chopper. Don't be afraid of making mistakes - all mistakes can be corrected.
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5. After I had downloaded my tax return, I found some mistakes, do I have to pay again for the second calculation / download?
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No.
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If you are eligible to use Tax Chopper for free, you can change, re-calculate and re-download your returns as many times
as you want, at no charge.
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If you are a paid client, once you have paid, you can change, re-calculate and re-download your returns
as many times as you want at no additional cost. Before you pay, re-calculation and reviewing results are always available.
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6. When I click “Tax Return Files” in Tax Chopper, will my return be generated and sent to CRA automatically?
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CuteTax Inc. is private company, we have no internal connection with CRA. When you click “Tax Return Files”,
the software will generate your return, that’s all.
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To file the return, you need to download your tax return (.TAX file) to your computer, go to CRA’s website and submit
it by yourself.
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7. How do I use NETFILE?
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After you have completed your taxes and made sure there is no error in your return, download your return to your computer,
keep an eye on where it is saved and the file name, then go to CRA’s website (http://www.netfile.gc.ca/rdy-eng.html)
to submit. You need to go through 3 pages for each return. If you submit a return successfully, at the last page,
you will see a confirmation number.
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CRA has a short description at http://www.netfile.gc.ca/fq_gnrl-eng.html#how_netfile
We have a Flash demonstration here.
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8. I am extremely concerned about my privacy. After I have finished my tax return with TaxChopper, can I remove my information
completely from your server?
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9. What is the exact price of your product? I am afraid of hidden costs.
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The price depends on how many returns you will prepare:
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1 return: $9.98 + GST = $10.48
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2 returns: $15.98 + GST = $16.78
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3-5 Returns: $19.98 + GST = $20.98
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6-15 returns: $25.98 + GST = $27.28
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The numbers shown above are the ultimate amount we will charge you.
If a person is eligible to use Tax Chopper for free, his/her return does not count.
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Find out,
Tax Chopper
is your best choice!
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